Representante de Cobranzas – Atención a clientes

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Posted on 11.06.2019

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Project Desciption

Please dont apply if you are not fluent in spanish language. We only consider Fluent Spanish Speakers.

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Sirena is the one and only WhatsApp CRM. We develop technology that simplifies sales communications. We help businesses communicate better with their customers in order to improve their sales.

Do you love performing administrative tasks? You have an extreme attention to detail, amazing communication skills, have worked in a call center for at least 6 months and have profficient skills in google sheets and using internet tools.

We're seeking a Account executive for billing to join our team. You'll be expected to talk to our customers by phone, whatsapp and email and ensure they pay on time

Time required: 4 hours per day at the beggining. And after some time it may increase or decrease.

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Your Main Responsibilities:
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Call, Email and WhatsApp customers to keep track of their payments dates and ensure they pay on time. (All the time)
Use Google sheets to keep track of every conversation
Use “Planhat”, our CRM, to manage all the new customers billing process. Including
Update our databases with the contract info, responsibles into the customers, etc.

Ensure all the information is correctly updated on our databases.

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Required Skills and Knowledge:
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Amazing writing and communication skills
Profficient use of Google Sheets (Know-How in formulas. Queries will be a plus)
High attention to detail.

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What I am going to provide (input)
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Full access to our systems.
Access to Slack to communicate with our team.
Email account
Skype or Toky account to make phone calls

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What I need from you (output)
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Communicate with customers to confirm they received their invoices
Communicate with customers to ensure they pay on time.

Negotiate payment plans with customers.
Ensure all the Databases are updated.

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How To Quote
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For your quote to be considered please include in your proposal:

1) Why are you a great fit for this job?

2) Please describe 2 past projects that are similar to this. What were you hired to do? What did you achieve? How did you know you were successful?

3) Please confirm you understand we always use Workana to pay our team. And that you MUST use Toggl to track your time.
NO manual logging will be accepted.

4) Your hourly rate so we know how much it will cost us to keep working with you.

5) What is your experience as a Billing rep? Describe some tasks you’ve done in the past.

In the first phrase of your proposal/quote include the word "IAMAWESOME" so I know that you've read our specs.

IMPORTANT: If you don't include all of the above points, then we won't consider your quotation.

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communication style
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you’ll be expected to provide progress updates every day and fill the google sheet at the moment you are speaking to the customers. You should keep all the conversations there.
When you’re working, you must be available on Slack (we’ll give you an account).
When needed, you must be willing to do video calls on Zoom. less

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Employer Information

6186 project(s) posted hire 3 freelancers Ukraine
Member since: 01.06.2018
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